Billing policy

A 30-day money-back guarantee is valid. Customers may terminate the supply of Products and Services during this period. A full refund will be given for undelivered Products and Services that the customer has paid for. However, fees for actually delivered Products and Services, as well as fees for external software licenses, will not be refunded under any circumstances. These fees are strictly non-refundable.

A proportional refund applies when the account is canceled after the first 30 days but before the next renewal period. The payment will be refunded only for the unused period.

We provide refunds or compensation only if the services guaranteed on our website are not provided and/or if the guarantees we make are not fulfilled by us. Compensation, if it meets the criteria, will never exceed the total payment for one (1) month of previously paid services by the customer.

If the account has been closed due to policy violations, copyright infringements, company ethics violations, complaints received from authorized legal agencies, government departments, spam protection agencies, or any other recognized Internet authority, C-MES Solutions Ltd. is not responsible for the reimbursement of any expenses. All expenses in such cases are paid by the client. We terminate/cancel accounts only after we have supporting evidence for the charges/violations.

For any changes in contact details, billing cycle alterations, cancellations, or termination of the company's Products and Services, a written request is mandatory and must be sent through the client’s personal account. Requests made to our phone number will not be accepted. It is essential for us to authenticate the client before processing such requests. All emails must be sent from a registered email address.

Account renewal reminders will now be sent 15 (fifteen) days before the actual renewal/payment date for the monthly and quarterly billing cycles, and 30 days before the actual renewal/payment date for the semi-annual and annual billing cycles. This is done to ensure that our customers have enough time to make the payment. A second reminder will be sent before the expiration date, and the third and final reminder will be sent on the renewal date.

A grace period of 5 (five) days will be granted for all unpaid bills after the renewal/payment date. Products and Services will be suspended on the 6th (sixth) day of account expiration, and an email will be sent notifying you of the service suspension. Backup services, if purchased/applicable, will be provided only after the payment of dues during the suspension period, which lasts from day 6 to day 10 (both days inclusive) of the overdue account.

We can provide up to 5 (five) days after the suspension of the account to pay for the renewal. The account will be permanently closed after the expiration of this additional 5-day period. Once your account has been deleted, we can no longer guarantee the recovery of your data. Although every effort will be made to recover the data after this point if the bills are paid, there are no guarantees that the data can be successfully restored.

Payments

We accept payments via online payment methods and bank transfers.

All online payments on our website, including one-time payments and recurring subscription charges, are processed by Stripe (https://stripe.com), a certified and PCI-DSS compliant payment service provider. Stripe securely handles payment processing in accordance with its own terms, security standards, and privacy policy. Depending on your location, currency, and device, various payment methods supported by Stripe may be available, including but not limited to credit and debit cards, local bank transfer methods, and alternative payment options.

Payments may also be made via PayPal (https://paypal.com), subject to PayPal’s terms, conditions, and availability.

All payments are processed in the currency selected at checkout. Any applicable currency conversion rates, transaction fees, or processing fees are determined by the payment provider and/or your bank.

We do not accept payments via E-Gold or any other unsupported or unverified online money transfer systems.

Recurring Payments and Stored Payment Methods

For subscription-based services, we offer an automatic recurring payment feature. You may choose to securely save your payment method in your billing account to enable automatic monthly charges on the due date of your invoice.

Payment card details are not stored on our servers. All stored payment information is securely handled and tokenized by Stripe. You can view, update, or remove your saved payment methods at any time through your personal account on our website.

Bank Transfers

For invoices paid by bank transfer, customers must provide proof of payment. A copy of the payment receipt must be sent to the billing department by email. The account will be credited only after payment confirmation is received.

Proof of payment may be provided as a scanned document or a screenshot of the transaction receipt. Billing contact email: billing@c-mes.co.uk

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Cancellation of an account that has been submitted and received will take effect at the start of the next billing cycle. For cancellation requests received on or after the service renewal date, the current invoice must be paid, and the cancellation will apply from the start of the next billing cycle. Requests for account cancellation must be submitted using the client’s personal account on the website.

C-MES Solutions Ltd. has a very strict process for verifying new accounts. All new registrations go through this stringent mechanism. Our verification department staff will personally call customers who have placed orders for the company's products and services, and recheck all information provided during the purchase of products and services. The accounts are then processed and activated after the registration is authenticated. Under no circumstances will accounts be activated without verification. C-MES Solutions Ltd. is not responsible for delays in account activation resulting from customers not responding to verification calls. While the account is not activated, the client only has access to promotional and demo materials posted on our website.

For further inquiries or clarifications, please contact the C-MES Solutions Ltd. billing department. The email address for the billing department is billing@c-mes.co.uk.

VAT

If you are registered outside the UK, you may be eligible for exemption from UK VAT. VAT will not be charged on future invoices once we confirm your eligibility for exemption by verifying your address and identity.

Companies based in the EU with a valid VAT registration number in the EU are eligible for VAT exemption. UK VAT is levied on all other individuals and legal entities within the EU.

If you are outside the EU, whether as a business or as an individual, you are also eligible for VAT exemption.

Companies registered in the EU as VAT payers must provide their VAT registration number, which will be verified in the European Commission's database. The number will also be checked regularly. Any change in VAT status or VAT registration number must be immediately notified to us.

Companies outside the EU must send us their registration information by email or fax, along with their business trading status. The documents must indicate the location of the enterprise.

Individuals outside the EU must provide proof of address and identity. Accepted documents include passports, ID cards, and recent utility bills.

Upon registration, we must charge VAT on your first invoice; however, if your right to a VAT exemption is confirmed, the VAT charged from this invoice will be refunded as a credit to your payment account, and future invoices will be issued without VAT.