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Services

Consulting and Engineering Services

C-MES Solutions provides clients with a full range of services to ensure quick and efficient implementation of solutions, their smooth operation, and user support after implementation. Our experts have extensive experience and skills — both functional and implementation. They understand the design methodology and functionality of C-MES Solutions, Odoo ERP, and 1С ERP WE well and provide high-quality maintenance and training.


Project Management

All projects implemented with C-MES Solutions, Odoo ERP, and 1С ERP WE are structured according to the practices of the Project Management Institute (www.pmi.org), the leading association for project management. Our project manager works effectively with the counterpart from the customer side to plan and fulfill all contractual obligations within the budget and on time.

Joint development of the project plan includes:

  • Resource allocation plan
  • Step-by-step schedule
  • Risk management plan
  • Project communication plan

Consultation

C-MES Solutions consultants collectively have hundreds of years of accumulated experience in solving issues related to manufacturing execution systems (MES) and enterprise resource planning systems (ERP). They are trained and prepared to perform the following activities both on-site and remotely:

  • Feasibility study
  • Solution design
  • Description and implementation plan of the proposed solution
  • Technical aspects: implementation, development, and configuration of interfaces, integration with adjacent systems
  • Functional: analysis and design, control, simulation, project management, testing, solution support, client staff training, and knowledge transfer

Training

C-MES Solutions develops and provides clients with pre-agreed training sessions (individual or for groups of up to 10 people). Usually, such training is provided either at the customer’s site or at a convenient off-site location to minimize distractions.


Maximizing Manufacturing Execution System Utilization

During a one-day consultation at the customer's site, C-MES Solutions representatives meet with users to identify opportunities to improve the implemented C-MES solutions. Such meetings enhance the skills and knowledge of planners and their ability to work with C-MES solutions.

C-MES Solutions offers consultation, training, shares best practice examples, and disseminates information about new system functionalities. This helps our clients maximize system capabilities and reduce production costs. This includes:

  • Audit of material cutting operations/post-cutting optimization implementation, report with suggestions and recommendations for further optimization based on accumulated statistics
  • Audit of planned vs. actual production schedule data post-schedule optimization implementation, report with suggestions and recommendations for further optimization based on accumulated statistics
  • Update to the latest version of the cutting and production schedule optimization system with standard interfaces
  • One-day consultant work at the customer’s site, including user skill enhancement training

Training Courses for Beginners and Advanced Users

With our advanced training courses, you can receive distance learning on our products from one of our industry experts. The need for additional training may arise due to the arrival of new specialists in planning departments, market condition changes, or the launch of new products. C-MES Solutions are developed and updated with the latest production and market trends in mind. Therefore, we recommend professional development courses for production planning specialists. This includes:

  • Phone call with one of our product experts to define training tasks and objectives
  • Trainer preparation of an individual training program
  • The course will be delivered in agreed sessions (no more than 2 hours each)
  • Our trainers use the Skype communication platform for the lessons

Creation of Custom Reports

C-MES software utilizes production information related to packaging, optimization, and execution of production operations. Only the computational part is realized in the solutions. Therefore, all solutions are delivered without a set of reports. It is assumed that all reporting needs are solved by the software product with which the C-MES solution is integrated.

Nevertheless, sometimes a custom report is needed to satisfy specific customer requirements. This includes:

  • Phone call or Skype session in which the customer explains the specifications of the required report
  • A C-MES Solutions employee will prepare a project to use the data provided by the C-MES solution to create such a report, assess the labor input, and cost of development
  • If the client agrees with the additional costs of developing the new report by C-MES Solutions employees, the report will be developed and delivered to the client within the agreed time after payment

Real-Time System Monitoring

C-MES: SaaS has the capability for remote monitoring of the system to react quickly and efficiently to arising malfunctions. We immediately respond to the first symptoms of problems appearing in users.

Our Monitoring Center can observe and simultaneously send notifications in case of emergency situations at your production site. This includes:

  • Monitoring of utilized methods
  • Monitoring of working applications
  • Monitoring of the operating system: CPU load, memory usage, and disk space usage
  • Monitoring of network environment performance: availability of necessary network devices, system speed, and packet data transmission interruptions
  • Monitoring of the database: database volume, fragmentation, and response time
  • Escalation process definition for each alert
  • 24/7 remote support from one of our experts for non-standard production scenarios

This service package also includes a total of two (2) support consultant workdays per month.


Affiliate Expert

C-MES Solutions can also offer an affiliate expert who will work at your site for the necessary duration during unusual situations. Such a service may be required when new/special production requirements arise. Long-term assistance from our expert will help you stay focused on essential production operations.

Service options:

  • Temporary Part-Time: Commitment for two full days on-site every two weeks over a period of 6 months (26 man-days).
  • Long-Term Semi-Permanent Employment: Three weeks with five working days per month for 12 months.

This includes:

  • Services provided by the invited expert may include:
  • Fine-tuning of the system
  • Trend analysis in production
  • User training
  • Specialized training for the client-side support service
  • System maintenance training
  • Report form management training