Technologies

In today's rapidly changing world, businesses require operational and flexible solutions for process automation. At our company, we have implemented an advanced methodology for working with ERP systems, which allows our customers to obtain effective solutions in the shortest possible time and with minimal costs. As we mentioned earlier, our company does not engage in "everything at once": we have a unique specialization and extensive experience in ERP system implementations and customizations. This enables us to create reliable and effective solutions for enterprises of all scales, from large factories to small businesses. Whether we are automating production lines at a factory or business processes in a restaurant, a cosmetology cabinet, or a law firm, our methodology is suitable for any tasks. Medium and small businesses particularly benefit from using our solutions due to the significant cost savings on implementations and customizations offered by our methodology.

Here are the key stages of our work with customers

Stage 1: Gathering and refining requirements

Discussing customer needs

Initial contact or consultation: During the first contact with a customer, we identify the main tasks and needs. We form a general understanding of the necessary consultations, customizations, or upgrades. If necessary, we adjust the requirements based on the current situation.

Using online questionnaires:

• For simple tasks: Specially designed online questionnaires in live chat mode help quickly gather information.
• For complex tasks: Offline questionnaires for more detailed data collection on the customer's tasks and business processes. This allows customer employees to quickly and conveniently describe their needs and current issues.

Joint requirements development

Analyzing requirements with AI:

• Applying machine learning tools to analyze and structure the gathered information.
• Automatically identifying key parameters and bottlenecks in business processes.
• Matching customer tasks with our existing case studies from the knowledge base.

This allows us to:

• Reduce the time spent on preliminary assessment of task complexity.
• Increase assessment accuracy significantly compared to manual evaluation.
• Possibly provide the customer with a ready-made solution at this stage.

Handing complex tasks to a technical specialist: If a task cannot be resolved or evaluated in the previous step, it is passed on to a technical specialist. The technical specialist clarifies and refines the customer's requirements. If necessary, online meetings with key stakeholders are held to discuss the collected information. Extensive use of interactive tools (e.g., Miro, Google Docs) for collaborative work is also employed.

Stage 2: Developing specifications and technical requirements

Using document templates

Applying ready-made templates:

• We use a limited number of automation platforms and have a sufficient number of case studies for their application.
• Ready-made templates for specifications and technical requirements are used, allowing us to quickly fill in typical data and automate documentation formation.
• Active use of AI to analyze initial requirements and automatically fill in templates.

Validation and internal coordination:

• The generated documentation is validated by technical specialists and goes through internal coordination.

Providing documentation to the customer

Online access to documents:

• The customer is provided with online access through our client's portal to review and comment on the developed documents.
• Feedback is facilitated through convenient comment and revision systems.

Requirements coordination:

• If necessary, online sessions are held to discuss and coordinate technical requirements and specifications.
• Based on the discussions, necessary adjustments are made, and the final version is approved.

Stage 3: Development and internal testing

System development

Iterative development: We use Agile methodology for iterative and fast development on platforms such as Odoo ERP (Python, Q-web), 1C:Enterprise (built-in language, in English and Russian notations), Xamarin.Forms, and C#. Regular sprints with reporting and checking of intermediate results, which the customer can monitor in real-time on our client's portal.

Internal testing and quality assurance:

• Regular code review during task execution.
• Internal testing of the developed functionality on test data once the task is complete.
• Employing automation using CI/CD pipelines to verify code correctness.

Stage 4: Joint testing with the customer

Testing and operation

Testing on a copy of real data:

• Testing the system on the customer's data to ensure its operability under real conditions.
• Joint performance of business processes to identify and resolve detected issues.
• Receiving feedback and suggestions from the customer for system improvements.
• Making adjustments and refining the system based on the feedback received.

Training and support

User training:

• Developing training courses and conducting online training on our platform based on the client's portal.
• If necessary, holding training seminars and webinars for key users.
• Preparing and providing training materials and instructions.

Support during testing:

• Providing support and consultations for users during the testing phase.
• Prompt resolution of identified errors and system refinement.

Stage 5: Implementation and support

Project completion

Handing Over the System to the customer:

• Preparing the final version of the system and supporting its transition to the working mode.
• Conducting final checks and tests to ensure readiness for operation.

Developing Regulations and Instructions:

• Creating and providing user and administrator operation manuals.
• Preparing training materials for new employees and administrators.

Technical support and continuous system development

Technical support:

• Providing technical support at all stages of the system's operation.
• Involving the customer's IT personnel in the support process.

Continuous system development:

• Promptly making changes and enhancements as new requirements arise.
• Working together to improve the system and enhance business process efficiency.

The Advantages of our methodology

Rapid Implementation: Using modern technologies and automated tools significantly reduces system implementation time.

Cost Minimization: Optimizing labor resources and using ready-made templates and solutions significantly reduces the project's cost for the customer.

High Quality and Reliability: Automating testing and using Agile methodologies ensures the high quality and reliability of the final product.

Flexibility and Adaptability: Promptly making changes and adjustments allows for quick adaptation to changing business requirements.

Convenience for the customer: Minimizing customer staff's distraction for interviews and procedures ensures the comfort and productivity of business process owners.